Waxing Questions
Facial Questions
Waxing
Q: How often should I exfoliate?
A: 2-3 weekly
Q: What should I exfoliate with?
A: I prefer crystal peel https://www.servingfacescharlotte.com/store/wax-pre-post-care/ body bar for ingrown hair prone skin.
Q: How often should I get a Brazilian?
A: Typically 4 weeks, however can be prolonged 5-6 weeks once you are on a regular waxing schedule.
Q: I’m itchy and have a lot of bumps in my vagina area?
A: Most likely it is ingrown hair. Exfoliation will help release the trapped hair. Vajacials are recommended to help with ingrown hair removal and discolorations. Please visit our service tab for more information.
Q: No matter how much I exfoliate I’m still getting ingrown hairs. What can I do?
A: Add ingrown hair serum to your post wax care. This will help kill the ingrown hairs you are not able to release through extractions.
Q: How long should my hair be for waxing?
A: ¼ inch similar to the length of a grain of rice
Q: I just shaved/nair how long should I wait to get a Brazilian?
A: 2-3 weekly
Q: What kind of wax do you use? Soft or hard?
A: Hard wax
Q: Will it hurt?
A: You may experience some discomfort for a short period of time (seconds) post service you shouldn’t feel any discomfort.
Q: Should I trim my hair prior to my appointment?
A: No, this will not change the experience.
Q: I just started my cycle?
A: If you are comfortable a tampon can be worn during the service. If you need to reschedule please notify us as soon as possible.
Q: What should I do 24 hours prior to coming in for my appointment?
A: Exfoliate 24 hours before to ensure skin is prepped for hair removal. Do not shave or trim hair.
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Facials
Q: I don’t know what facial to choose ?
A: Each facial is customized each visit. If you choose the wrong service your esthetician will adjust at the time of your appointment.
Q: How often should I get a facial?
A: At the end of your appointment, you esthetician will provide a treatment plan outline frequency of facials and professional recommendations.
Q: I’m very sensitive, do you have treatments tailored for sensitive skin?
A: Yes
Q: How long will it take to see results?
A: 3 to 6 months with consistent targeted treatments and proper home care regimen. By implementing the recommendations provided by your skin therapist maximum results can be achieve.
Q: I received a chemical peel but I’m not seeing visible peeling?
A: Our peels range from mild to medium. Some peels you will not see any visible signs of peeling because the work is taking place on a microscopic level.
Q: What is a facial?
A: A facial is a skin treatment for the face. Designed to cleanse, exfoliate and nourish the skin. An esthetician will perform a thorough skin analysis. Providing professional recommendations for future treatments and at home skincare.
Q: Do you accept insurance cards such Health Savings and/or Flex Spending Account for payments?
A: Yes
Serving Faces Policies
Cancellation & Late Notice Policy
When scheduling your appointment please create an account. This will allow you to book, reschedule and cancel your appointments independently. As a courtesy appointment reminder are sent out 72 hours prior in advance either by text, email or both.
Reschedule or cancellation are allowed at least 24 hours prior to your appointment. Notification given less than 24 hours prior to your appointment time will result in a 50% charge of the reserved service amount. Failure to show up for your appointment will result in a 100% charge is the reserved service amount and block for future appointments.
There is a 15 minute grace period. After 15 minutes you will be considerate no show. Your appointment will be cancelled and you will be charged 50% of your service total. Please send a TEXT message to (704)615-1293 if you are running late more than 5 minutes to your appointment.
Additional Policies
All clients under 18 must be accompanied by their parent or legal guardian.
No additional guest allowed unless being serviced.
All retail sales are final.
No refunds.
Please understand the best form of communication will always be email servingfaces@skincaretherapy.info. Allow up 24-48 hours for a response.
If your desired time is not available, please text (704) 615-1293 to be notified of any last minute cancellation.
By successful booking your appointment online you have agreed to the above term and conditions. You release Serving Faces Spa of any and all liability. Please note that all prices, services, policies, terms, conditions, and hours of operation are subject to be modify without notice.